Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All our products clearly state we sometimes ship some products from different global locations to bring you the very best products and customer experience. Therefore you will have been made aware before purchase of customs, duty fees, and taxes the customer will be liable to pay in any destination outside the UK / US / EU. We are not responsible for any parcels returned for unpaid fees and will not issue refunds under these circumstances.
To ensure a speedy delivery, products will be sent out as soon as they are processed and may sometimes arrive in more than one package / split-shipment. Please allow between 5-28 days for full delivery of your order.
In the rare event that a customer is unhappy with the fit of their shoe, Love Hype & Glory will process a free exchange ONLY ONCE PER SHOE ORDER. Refunds will not be issued for sizing disputes, only exchanges are allowed. Any and all costs related to exchanges past the first free exchange must be covered by the customer. In order for a free exchange to be processed, customers must provide the following information:
1. Reason the shoe didn’t fit (i.e. too small, too big, too narrow)
2. The new size requested by the customer
3. Customer name, order number
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Love Hype and Glory.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. Send us an email at email@example.com
To return your product, you should mail your product to: 8 Model Farm, The Hayloft, Combs, Stowmarket GB IP14 2JG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return faulty items, use a trackable shipping service, as we cannot guarantee that we will receive your returned item and can not be held responsible for lost items shipped via an un-tracked mailing service.