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We’re living in strange, uncertain times – much stranger than any of us could have ever imagined.
Our loyal customer community is the most important thing about our brand, so we wanted to let you know we’re doing everything we can, to make sure you feel reassured that we’re taking lots of extra precautions to make sure everyone is as safe as possible.
We want to keep bringing you lots of fabulous new things, so we’re working really hard to keep things running as smoothly as possible here at HQ. At the same time, we’re following all government guidelines to keep our teams and manufacturing partners safe in the workplace; we’re all taking lots of extra steps to make sure everyone feels supported.
We’ve outlined some of the specific extra precautions we’ve put in place below, so you can get all the info you need. We’ll continue to monitor the situation as it develops, and will update our approach based on any new advice given by the government, as well as the World Health Organisation (WHO).
In the meantime, we’ll be here to answer any questions you might have. Let’s all continue to look out for each other during this time.
Suzanne and Team LHG 💜
What extra precautions are being taken when packing my order?
Warehouse teams are taking lots of extra steps to ensure they are handling your items as hygienically as possible, including the use of hand sanitisers and protective gear. We’re also making sure our warehouses are thoroughly cleaned every day.
What extra precautions are being taken for deliveries?
Our delivery partners have taken on extra measures that meet advice given by government and health authorities, such as use of gloves, sanitisers and other hygiene precautions. This means your new items will get to you as safely as possible.
Why is my order taking so long to be delivered?
Sometimes you’re having to wait a little longer than you would like to get your items. Obviously we really wish this wasn’t the case! Unfortunately, this is happening due to logistical and supply chain issues caused by unprecedented events. Sometimes this means our components are taking longer to reach our manufacturing teams than they normally would, which means we sometimes can't create your products as quickly as usual.
There still may be delays out of our control once your order leaves our warehouse and goes into the postal system.
We’re all working super-hard to minimise delays as much as possible, and we’re all still as dedicated as ever to getting your items out to you as soon as we can. We thank you for being patient, and continuing to support our brand!
Email our friendly support team email@example.com if you have any questions.
What extra precautions are being taken for returned items?
Once returns get back to us, our teams are following WHO and local authority guidelines on hygienically handling returns, such as using hand sanitisers and protective gloves.
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