How do I return my item?

Can I exchange my item?

All returns and exchanges must:

Exceptions - what items are not refundable?

 The following items cannot be returned or refunded:

The item I received is defective or damaged - what should I do?

What are the refund options?

The following refund options are supported:

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My Item has not been delivered, or has been delivered to the wrong address - what should I do?

We ship to the shipping address as given by the customer at point of checkout. Our products are shipped securely via tracked mail services and as such we are not responsible for undelivered packages, inaccurately delivered items or stolen parcels. In the unlikely event this should occur, you will need to make a claim with delivery company.