HOW DO I RETURN MY ITEM?
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You must contact us within 7 days of delivery date / receiving your goods
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Items must returned back to us within 30 days from the date of delivery
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Visit our Returns Centre
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Enter your order number and email address to start
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Follow the instructions and select the items you want to return
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Once your request is approved, you will get a confirmation email with shipping guidelines
- If you do not contact us within 7 days of receiving your goods, and / or 30 days have gone by since the date of your delivery, we are not able to accept returns or give refunds for your order.
CAN I EXCHANGE MY ITEM?
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You must contact us within 7 days of delivery date / receiving your goods
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Items must returned back to us within 30 days from the date of delivery
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Product exchanges are allowed on selected products - see exceptions below
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Visit our Returns Centre
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If the exchange request is approved, return your item to us, and we will send you a replacement item once we have received your returned item.
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We are unable to refund products due to obvious malicious damage
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Only one exchange per product
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Once orders have been shipped, we are unable to refund orders that may be delayed by shipping carriers due to Covid-19
- If you do not contact us within 7 days of receiving your goods, and / or 30 days have gone by since the date of your delivery, we are not able to accept returns or give refunds for your order.
ALL RETURNS AND EXCHANGES MUST:
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Be reported to us within 7 days of delivery date / receiving goods
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Be returned back to us within 30 days from the date of delivery
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Be in an unworn / unused and re-sellable condition
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Be in the original packaging with all the tags intact
WHAT ITEMS ARE NOT REFUNDABLE?
The following items cannot be returned:
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Gift cards
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Personalised products
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Lingerie, swimwear or face masks
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Discounted and Sale items (if applicable)
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Items that have been worn, used or maliciously damaged
THE ITEM I RECEIVED IS DEFECTIVE OR DAMAGED - WHAT SHOULD I DO?
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In the rare event your purchased product is defective or faulty, you must contact us within 7 days of the delivered date
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Be returned back to us within 30 days from the date of delivery
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Visit our Returns Centre
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If your item is accepted as a defective, it will be either refunded in full, or replaced with the same size, colour, style as originally purchased.
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
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Refund to the original payment method
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Refund to store credit (if applicable)
HOW DO I SHIP BACK THE ITEMS?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
LOST ITEMS
In the rare event your order gets lost in transit, you will be offered a refund or replacement item where applicable. Please contact us at support@lovehypeandglory.com
I STILL NEED HELP!
We’re here for you. If you have any queries regarding returns, refunds or anything else, please contact us via the Returns Centre or support@lovehypeandglory.com so we can resolve things quickly.
