Great things are worth the wait, and we’re confident you’ll be thrilled with your hand-crafted boots! We’re a small, considerate company and custom-make them just for you, to the highest ethical standards. Lovingly created and shipped from our Lakeland studios. Estimated delivery time is between 7-28 days depending on current demand.
We like to keep things simple.
We ship all orders for FREE within mainland UK!
Yep, Free UK Shipping on all our fabulous products. So the price you see is the price you pay!
Our products are not mass-produced. To bring our exclusive designs to life, each item is custom-made by our carefully vetted, reliable suppliers and experts both in the UK and globally. We always make sure our manufacturers share the same passion for great design and affordable quality. This means your bespoke product is created on-demand when we receive your order. This ‘made-to-order’ business model allows us to operate in an eco-friendly, ethical manner with minimal environmental impact.
We start creating as soon as you’ve ordered. Delivery takes on average approximately 7-28 days depending on where you live. We’ll keep you updated every step of the way - with tracking numbers where applicable - and we’re always available on email@example.com
To ensure speedy delivery, products are sent out as soon as they are processed, and may sometimes arrive in more than one package / split-shipment.
We’re confident you will be thrilled, and great things are worth waiting for! If you want to know more about how delivery times may be impacted, please read our Covid-19 update.
Please note: We ship to the shipping address as given by the customer at point of checkout. Our products are shipped securely via tracked mail services and as such we are not responsible for undelivered packages, inaccurately delivered items or stolen parcels. In the unlikely event this should occur, you will need to make a claim with delivery company.
We have partnered with manufacturing talent both here in the UK and worldwide, to bring our amazing designs to life. We endeavour to ship from within the same country or as close as possible to where you live. However, very occasionally goods may get flagged up for import tax when received into your home country. Unfortunately this is completely beyond our control, but should this occur, you will be responsible for any payment required. We wish to make you aware of this small possibility before purchase.
Respectfully, we are not responsible for any parcels returned for unpaid customs or import fees and are not able to issue refunds under these circumstances.
Our customer community is very important to us. If you have any queries we will be happy to help. Contact us at firstname.lastname@example.org
HOW DO I RETURN MY ITEM?
CAN I EXCHANGE MY ITEM?
ALL RETURNS AND EXCHANGES MUST:
WHAT ITEMS ARE NOT REFUNDABLE?
The following items cannot be returned:
THE ITEM I RECEIVED IS DEFECTIVE OR DAMAGED - WHAT SHOULD I DO?
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
HOW DO I SHIP BACK THE ITEMS?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
We ship to the shipping address as given by the customer at point of checkout. Our products are shipped securely via tracked mail services and as such we are not responsible for undelivered packages, inaccurately delivered items or stolen parcels. In the unlikely event this should occur, you will need to make a claim with delivery company.
I STILL NEED HELP!
We’re here for you. If you have any queries regarding returns, refunds or anything else, please contact us via the Returns Centre or email@example.com so we can resolve things quickly.